HPE Proactive Care 24×7 DL380 3 Year Service

Mfg Part: H8QQ0E, Rack Simply Part: 107097

Product Details

  • Extended service agreement
  • Parts and labor
  • On-site
  • 3 years
  • 4 hours
  • 24 hours a day / 7 days a week

How is your HPE ProLiant DL380 server? Do you think you need service care? HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. For more information, be sure to contact us to find out how this service may benefit you! for more products,  be sure to look here on Rack Simply!

Product Description
HPE Proactive Care 24x7 Service - extended service agreement - 3 years - on-site
Extended service agreement
Service Included
Parts and labor
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week


Class of Equipment


Product Line
HPE Proactive Care
24x7 Service
Hewlett Packard Enterprise
Packaged Quantity

Service & Support

Extended service agreement
Full Contract Period
3 years
Service Included
Parts and labor
Response Time
4 hours


  • Choice of service levels to meet specific business needs.
  • Fast, qualified response increasing uptime and maximizing performance.
  • Purchasing HPE Support Services service with HPE product reduces total cost of ownership.
  • HPE Support Services Services delivered through accredited network of partners or by an HPE engineer ensuring the best possible service.


  • Highlights:
    • Escalation management
    • HPE electronic remote support solution
    • Basic SW Support and Collaborative Call Management for non-HPE SW on eligible HPE hardware products
    • Access to electronic support information and services
  • Hardware:
    • Remote problem diagnosis and support
    • Onsite hardware support
    • Replacement parts and materials
  • Software:
    • Access to technical resources
    • License to use software updates
    • Installation advisory support
    • Software features and operational support