HPE Proactive Care 24×7 DL380 3 Year Service
Product Description
HPE Proactive Care 24x7 Service - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labor
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Equipment
Class of Equipment
Servers
Header
Product Line
HPE Proactive Care
Model
24x7 Service
Brand
HPE
Manufacturer
Hewlett Packard Enterprise
Packaged Quantity
1
Service & Support
Type
Extended service agreement
Full Contract Period
3 years
Location
On-site
Service Included
Parts and labor
Response Time
4 hours
Features
- Choice of service levels to meet specific business needs.
- Fast, qualified response increasing uptime and maximizing performance.
- Purchasing HPE Support Services service with HPE product reduces total cost of ownership.
- HPE Support Services Services delivered through accredited network of partners or by an HPE engineer ensuring the best possible service.
Details
- Highlights:
- Escalation management
- HPE electronic remote support solution
- Basic SW Support and Collaborative Call Management for non-HPE SW on eligible HPE hardware products
- Access to electronic support information and services
- Hardware:
- Remote problem diagnosis and support
- Onsite hardware support
- Replacement parts and materials
- Software:
- Access to technical resources
- License to use software updates
- Installation advisory support
- Software features and operational support