Freight Policies

FreightFree Freight Limit

No standard freight charge on orders over $2000 if shipped standard ground freight (Rack Simply reserves the right to choose carrier), but all orders under $2000 are subject to shipping charges.

Free Freight Exceptions

Shipments exempt from free freight include, but are not limited to: product type, heavy weight (products weighing over 100 lbs) or oversized shipments, destination (geographical location) and special handling requirements.

All “Exceptions” are billed at actual cost.

All expedited freight services are billed at actual cost.

OrdersMinimum Order Size (Handling Fee)

All orders, under $500 are subject to a $5 handling fee.

Refused Shipment Charges

$50 charge per refused shipment unless the refusal is based on a Rack Simply error.

Hardware /Software/ Software Licensing Damaged shipments

Customers should thoroughly inspect all cartons for damage before signing for the shipment. This includes palletized freight.

All claims of concealed damage must be reported to Rack Simply customer service within 15 days of receipt. Claims made after 15 days of the received date may not be honored. However, some technology brands do allow for a 30 day return window. Returns past 30 days are subject to a 15-25% restocking fee.

All claims of external (visible) damage, customers should refuse the damaged carton(s) and notify Rack Simply customer service within 5 days of the refusal.

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