HPE Foundation Care 24×7 Service with Defective Media Retention
Product Description
HPE Foundation Care 24x7 Service with Defective Media Retention - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labor
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Designed For
ProLiant DL20 Gen10, DL20 Gen10 Entry, DL20 Gen10 Performance, DL20 Gen10 solution
Equipment
Class of Equipment
Servers
Header
Product Line
HPE Foundation Care
Model
24x7 Service with Defective Media Retention
Brand
HPE
Manufacturer
Hewlett Packard Enterprise
Packaged Quantity
1
Service & Support
Type
Extended service agreement
Full Contract Period
5 years
Location
On-site
Service Included
Parts and labor
Response Time
4 hours
- Make one call to access global support specialists
- Resolve issues quickly with alerts and access to actionable information
- Use the unique combination of automated support and HPE expertise
Additional Features:
- Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
- Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
- Choose the high level call-to-repair commitment - restoring hardware operation within six hours.
- Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
- Leverage online visibility into your assets and support status with the HPE Support Center website.
- Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.