HPE Foundation Care Next Business Day Service
Product Description
HPE Foundation Care Next Business Day Service - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labor
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Designed For
P/N: R1R75A
Equipment
Class of Equipment
Tape drives
Header
Product Line
HPE Foundation Care
Model
Next Business Day Service
Brand
HPE
Manufacturer
Hewlett Packard Enterprise
Packaged Quantity
1
Service & Support
Type
Extended service agreement
Full Contract Period
3 years
Location
On-site
Service Included
Parts and labor
Response Time
Next business day
- Escalation management
- HP electronic remote support solution
- Access to electronic support information and services
Additional Features:
- Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
- Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
- Choose the high level call-to-repair commitment - restoring hardware operation within six hours.
- Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
- Leverage online visibility into your assets and support status with the HPE Support Center website.
- Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.