HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention
Product Description
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labor
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: P23577R-B21, P23578R-B21, P23579R-B21, P24740R-B21, P24741R-B21, P24742R-B21, P24743R-B21, P24744R-B21, P36183-291, P36183-B21, P40400-AA1, P40404-291, P40407-B21, P40408-B21, P40409-B21, P40636-B21, P40637-B21, P40638-B21, P50750-B21, P50751-B21, Q9V04D, Q9V05E, Q9V06E, R7E80A, R7E83A
Equipment
Class of Equipment
Servers
Header
Product Line
HPE Pointnext Tech Care
Model
Essential Service with Comprehensive Defective Material Retention
Brand
HPE
Manufacturer
Hewlett Packard Enterprise
Packaged Quantity
1
Service & Support
Type
Extended service agreement
Full Contract Period
5 years
Location
On-site
Service Included
Parts and labor
Response Time
4 hours
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance