HPE Proactive Care 24×7 DL360 3 Year Service
Product Description
HPE Proactive Care 24x7 Service - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labor
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Designed For
ProLiant DL360 Gen10 Entry, DL360 Gen10 High Performance, DL360 Gen10 Performance, DL360 Gen10 Solution
Equipment
Class of Equipment
Servers
Header
Product Line
HPE Proactive Care
Model
24x7 Service
Brand
HPE
Manufacturer
Hewlett Packard Enterprise
Packaged Quantity
1
Service & Support
Type
Extended service agreement
Full Contract Period
3 years
Location
On-site
Service Included
Parts and labor
Response Time
4 hours
Features
- Choice of service levels to meet specific business needs.
- Fast, qualified response increasing uptime and maximising performance.
- Purchasing HPE Support Services service with HPE product reduces total cost of ownership.
- HPE Support Services Services delivered through accredited network of partners or by an HPE engineer ensuring the best possible service.
Details
- Highlights:
- Escalation management
- HPE electronic remote support solution
- Basic SW Support and Collaborative Call Management for non-HPE SW on eligible HPE hardware products
- Access to electronic support information and services
- Hardware:
- Remote problem diagnosis and support
- Onsite hardware support
- Replacement parts and materials
- Software:
- Access to technical resources
- License to use software updates
- Installation advisory support
- Software features and operational support